Contact

Talk to the people who made it

No forms, no tickets, no bots. Write to the right address below and a real person will answer, usually within one business day.

Help installing or using a product, something that doesn’t work, a download that didn’t arrive, or a question about updates.

Questions about a payment, your licence certificate, a refund or anything related to an order you placed.

Want a WordPress website or a native Android app? Tell us about your project and we’ll send you a quote.

Collaborations, press, privacy requests or any other question.

Before you write

Include the details

The product name, your order number and what is happening. For technical issues, a screenshot or the exact error message helps a lot.

Write from your account email

We can find your order and licence straight away and won’t need to ask who you are.

Check the FAQ

Many answers are already there: the store FAQ and a dedicated FAQ for every product at help.imoonstudio.com.

When we reply

Monday to Friday, Spanish time (CET). Messages sent at weekends or on holidays are answered on the next business day.

Where we are

Quintanar de la Orden, Toledo, Spain. We work online with customers all over the world, in English and Spanish.