Returns and refunds policy

Returns and Refunds Policy

Last updated: November 2, 2026

At iMoon Studio Store, we sell only downloadable digital products; therefore, there is no physical shipping or physical returns. This page outlines when we provide refunds. The full terms and conditions can be found in sections 9 and 10 of our Terms and Conditions.

We will provide a refund if…

Case	Deadline to request it	What you receive
You have not downloaded or accessed the product	14 days from purchase	Full refund
We have charged you twice, or you have accidentally purchased the same product twice.	When you detect it	Refund of duplicate payment
You aren’t receiving the files, and we are unable to get them to you.	When you detect it	Full refund
The product has a defect or is not as described (e.g., corrupted or incomplete files, or a plugin that does not work with the specified requirements), and we are unable to fix it within a reasonable timeframe.	2 years from the date of purchase	Full or partial refund, as the case may be

This also applies to discounted or sale items.

Refunds are not provided if…
You have already downloaded the product after agreeing—at the time of payment—to the immediate commencement of delivery (thereby waiving your right of withdrawal), and the product functions as described.
You have simply changed your mind, or the result is not to your personal taste, provided that the product description and preview were accurate.
The product is incompatible with software, a version, or a service not listed in the requirements section of the product page.
The issue stems from another plugin, theme, server, or changes you have made to the files yourself.
The product was free of charge.

If you encounter a technical issue, please contact us before requesting a refund; most problems can be resolved through our support team.

How to request a refund
Email sales@imoonstudio.com from the email address associated with your account, including your order number and the reason for your request. If it is a technical issue, please attach screenshots or the error message.
We will respond within a maximum of 3 business days.
If approved, we will issue a refund via the original payment method within a maximum of 14 days. Depending on your bank or PayPal, it may take a few additional days for the funds to appear in your account.
Once an order is refunded, its license is voided; you must stop using the product and delete the files.

We kindly ask that you contact us before opening a dispute via PayPal or your bank. This allows us to resolve the matter more quickly and avoids any potential restrictions on your store account.

To exercise your right of withdrawal, you may also use the template form provided at the end of our Terms and Conditions.