Frequently asked questions

You can pay with any major credit or debit card: Visa, Mastercard, American Express and more.

For a faster checkout you can also use PayPal, Apple Pay, Google Pay or Amazon Pay. Apple Pay and Google Pay appear when your device and browser support them.

Yes. The whole store runs over an encrypted HTTPS connection. Card payments are processed by Stripe through WooPayments, one of the most widely used payment platforms in the world, and your bank may ask you to confirm the payment (3D Secure).

We never see or store your card details. PayPal and Amazon Pay payments are completed on their own secure pages.

Prices are in euros. Visitors from the United States see prices in US dollars and can switch to euros at any time. The currency you pay in is the one shown on the checkout page.

Prices for consumers include the taxes that apply in your country, and you see the final amount before you pay. Businesses in another EU country with a valid VAT number may be eligible for the reverse charge.

An order confirmation email with everything you bought and paid, and a PDF licence certificate. Both stay in My account › Orders, where you can view the full order details and download the certificate again at any time.

A one-time payment. There are no subscriptions, renewals or paid upgrades: you pay once and the product is yours.

Straight away. As soon as your payment is confirmed, your files are ready to download from the order confirmation page, from the order email and from your account.

Log in and go to My account › Downloads. Everything you have bought or downloaded for free is listed there, and you can download it again whenever you need to.

• Make sure you are logged in with the email address you used to buy.
• Check your spam or promotions folder for the order email.
• If the payment is still being confirmed (some PayPal or bank payments take a few minutes), the download appears once it goes through.

Still nothing? Write to support@imoonstudio.com with your order number and we will sort it out.

Stock footage, music packs and templates can be large. Use a stable connection and a desktop browser, and let the download finish before you unzip it. If a download stops halfway, simply start it again from My account › Downloads.

One simple licence for everything in the store. There are no tiers to compare: every purchase includes commercial use, worldwide and with no time limit.

• Use it in your own projects and in projects for your clients.
• Use it in websites, monetised videos, ads, social media and events.
• WordPress plugins and themes cover one website per licence, unless the product page says otherwise. Staging and development copies of that same site are included.

• Resell, share or give away the original files, on their own or in bundles.
• Upload them to other marketplaces, asset libraries or download sites.
• Register them as your own (as a trademark, a logo, or in Content ID or similar systems).
• Use them to train or feed AI models.

The full terms are in our Terms & Conditions.

Every order comes with a PDF licence certificate: your name, the items you bought, the licence terms and a unique Licence ID. It is attached to the order email once the order is completed, and you can download it again from My account › Orders.

Keep it. It proves you hold a valid licence if a client, a platform or a copyright claim ever asks.

Yes. Monetised videos are commercial use, and every licence includes it. If an automatic claim ever appears on a video, reply with your licence certificate as proof, or contact us and we will help you clear it.

No credit is required. A mention is always appreciated, but it is up to you.

Yes. Plugins, themes, software and After Effects tools get free updates: new features, fixes and compatibility with new versions of WordPress, Windows or After Effects. There is nothing to renew.

• WordPress plugins and themes tell you when a new version is out, right in your WordPress dashboard, and update like any other plugin.
• Software and After Effects tools check for new versions on their own and let you know.
• The latest version is always in My account › Downloads too.

That is how the product checks that it was bought before downloading an update. Enter the email address you used to buy, or the Licence ID printed on your licence certificate and in your order email. Free products don't need either.

Our products are digital and are delivered instantly, so refunds work a little differently from physical goods. You get a refund when:

• You haven't downloaded the product yet: full refund within 14 days of purchase.
• You were charged twice or bought the same item twice by mistake.
• We can't deliver the files.
• The product is faulty or not as described, and we can't fix it within a reasonable time.

Changing your mind after downloading a product that works as described is not covered: at checkout you agree to immediate delivery, which waives the right of withdrawal for digital content. Read the full Returns and Refunds Policy.

Email sales@imoonstudio.com from the address on your account, with your order number and the reason. For technical problems, add a screenshot or the error message: most issues are solved by support, so it's worth asking first. We reply within 3 business days.

Yes. No payment details, no trial, no catch. You only need a free account to download them, and they come with the same commercial licence as everything else.

So your downloads stay in one place and you can get updates later. Your free items appear in My account › Downloads next to your purchases.

Yes. Your account is where your downloads, invoices, licence certificates and updates live. You can create it during checkout, or at any time in My account.

Go to My account and click Lost your password?. Enter your email and we will send you a link to set a new one. If the email doesn't arrive, check your spam folder.

In My account › Account details you can change your name, email and password. Billing details are under My account › Addresses.

Yes. Write to support@imoonstudio.com from the email on your account. Keep in mind that your downloads and licence certificates go with it, so save them first.

Every product has its own FAQ with setup steps, tips and answers to common questions. Some also have a guide and a live demo. Pick yours:

Email support@imoonstudio.com or use our contact page. Tell us the product, your order number and what is happening, with a screenshot if you can. We usually reply within 24 hours on business days.

Installing the product, using its features and fixing bugs. Customisation, design changes and setting up your site are not included.